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M’sian point-of-sale system for dental clinic business efficiency

[Written in partnership with Supernewsroom, but the editorial team had full control over the content.]

Final we spoke to Malaysian point-of-sale (POS) system supplier Aoikumo, the model was supplying its companies to purchasers within the magnificence, medical, and wellness fields.

Round that point, nonetheless, CEO Kevin Nair had already expressed his curiosity in serving dental clinics to Vulcan Submit too.

Slightly below a yr later, he was proud to share that they’d achieved that objective. Inside 1 month of launching their new POS system, kumoDent, 15 dental clinics had already come on board.

Tweaking the system

All of it started with enquiries from gamers within the dental business who’d caught wind of Aoikumo’s POS system being utilized by magnificence and medical service suppliers in 2019.

When the MCO hit in 2020, the Aoikumo group felt it was an opportune time for them to divert some growth consideration in the direction of a correct dental POS system.

But when Aoikumo’s current POS system was capable of serve magnificence, medical, and wellness service suppliers, why did they should go the additional mile to create a brand new system only for dental clinics?

Kevin replied, “We have been lacking the dental and periodontal charting, and on the similar time, the affected person journey, which is the circulation from the purpose the affected person reaches the clinic as much as billing, differed as effectively.”

The periodontal charting on kumoDent / Picture Credit score: kumoDent

Do you know: Periodontal refers to something regarding or affecting the constructions surrounding and supporting the enamel.

“Aside from that, Aoikumo had far more options than what the dental clinics required, such because the bundle management, advertising module, tiering commissions, and so forth.”

Regardless of these variations, the group’s objective was nonetheless to have each kumoDent and Aoikumo share the identical platform.

This was in order that their out there kumoSan (for employees administration) and kumoBiz (a lite model of the POS system to ease enterprise operations) apps is also utilized by kumoDent subscribers, negating the necessity to develop extra separate ones.

Nevertheless, this plan got here with a caveat. “We had to make sure that no matter we have been doing wouldn’t interrupt the present Aoikumo purchasers when kumoDent was launched,” Kevin shared.

Thus, the group spent essentially the most time on exams to make sure that their structure may maintain up with the addition of kumoDent.

Caring for their purchasers’ prospects

kumoDent just isn’t the one dental clinic POS system in Malaysia although, as there are abroad rivals providing their companies right here too.

However Kevin believes he and the Aoikumo group have their USPs down-pat. Creating essentially the most high-tech, environment friendly system would nonetheless imply naught if the folks meant to make use of it may well’t determine it out.

With kumoDent’s major customers being nurses and medical doctors, the group ensures that no matter new options and capabilities launched are straightforward to make use of. On the similar time, they supply easily-accessible assist and help.

Then there are additionally the value-added companies throughout the Aoikumo ecosystem which embrace the aforementioned kumoSan app.

On the customer-facing entrance, Aoikumo has a MeTIME Wellness app for sufferers to e book appointments by way of, test previous transactions, and extra.

The kumoSan app (left) and the MeTIME Wellness app (proper) / Picture Credit score: kumoDent

Some upcoming plans to enhance it embrace including an over-the-app buy operate that lets sufferers pay for therapies on the app itself.

And since as they are saying, data is energy, kumoDent gives sufferers with post-treatment care writeups that give recommendation on how you can look after one’s enamel after a filling or a knowledge tooth removing, for instance.

This end-to-end care has confirmed well-liked amongst kumoDent’s focused clientele, and at the moment, dental clinics make up about 10% of Aoikumo’s general outlet subscribers, with Kevin noting that it’s nonetheless a rising quantity.

In focus and on observe

Inside the subsequent yr, Aoikumo goals to onboard a complete of 300 clinics to kumoDent. The group has put aside budgets to ramp up their gross sales and advertising efforts to extend consciousness and to strengthen their model identification.

Following these efforts, Kevin mentioned, “We’re nonetheless on observe and assured that we’ll hit the goal by subsequent yr.”

As for different progress objectives, he replied, “Regional and worldwide enlargement, if the scenario permits, in addition to elevated adoption of the MeTIME Wellness app to ease affected person bookings and purchases.”

Although the chances are infinite, Kevin and his group are selecting to deal with kumoDent and Aoikumo first, however gained’t shut out different verticals throughout the medical and wellness business sooner or later.

  • Study extra about kumoDent right here.
  • Examine different Malaysian startups we’ve lined right here.

Featured Picture Credit score: Aoikumo

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